Frequently Asked Questions
Answers to the most common questions about membership, care, and billing.
If you can’t find an answer here, please call us at (914) 292-0300 or email info@sqmed360.com
Membership & Enrollment
What makes Sequoia Medical 360 different?
Sequoia Medical 360 is the Family Health Office. It’s a specialist-led practice where one physician holds the full picture of your health and manages a clear plan with you, year after year. You don’t have to coordinate several doctors, results, and opinions on your own.
Who is the practice designed for?
Adults who plan the rest of their lives with care and want their health handled the same way. Members include founders, executives, attorneys, and families across Westchester, Fairfield County, and the greater New York area. The practice sees individuals, couples, and adult households.
What does membership include?
Membership pays for a comprehensive, longevity-focused examination and your personal plan. In the First 90 Days, the examination includes body composition, a fitness assessment, a nutrition strategy, and advanced blood work. When appropriate, after discussion, it can also include screening whole-body MRI and multi-cancer early detection. Membership also includes sessions with a personal trainer. Each year begins with a new baseline.
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Can my spouse or partner join?
Yes. Spouses, partners, and other adult members of your household can join, and many families join together. The practice currently sees adults only.
How do I become a member?
Start by requesting an Introduction. It’s a short conversation about your goals and whether the practice is the right fit. If it is, the First 90 Days begins with your first visit.
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Is there a higher level of membership?
Yes. Sequoia membership is for households who prefer to be seen at home or at work, with added privacy around office visits. Availability is very limited. You can ask about it during your Introduction.
Is there a waitlist?
Membership is deliberately limited. If there isn’t an opening when you reach out, the practice will tell you plainly and keep your name for the next one.
How is this different from concierge medicine?
Many concierge practices are built around primary care. Sequoia Medical 360 is led by a specialist in endocrinology, metabolism, and preventive cardiology. The work centers on a comprehensive examination each year and a plan that’s adjusted as your life changes.
How is this different from an executive physical?
An executive physical is usually one thorough day. Here the examination is the starting point. Your results become a plan, the plan is reviewed at regular check-ins, and each year starts with a new baseline.
Care Experience
What happens in the Introduction?
It’s a short conversation, by video or phone, about your health, your goals, and how the practice works. It goes both ways. You decide whether this is right for you, and the practice does the same.
What is the first visit like?
The first visit takes place in the Bronxville office and typically runs about two hours. It begins the First 90 Days, which covers your history, examination, testing, and fitness assessment. Everything then comes together into one clear plan, which Dr. Mathews reviews with you.
What testing is part of the examination?
Advanced blood work, body composition, and a fitness assessment, including VO₂ max measured directly, are standard parts of the examination. Screening whole-body MRI and multi-cancer early detection are included when appropriate, after discussion. Testing is chosen for what it can tell you, not by default.
How often will I see Dr. Mathews?
In the Year Ahead, you’ll have regular check-ins, in person or by video. How often depends on your plan and what’s changing in your life. Fitness is reassessed during the year, and each year starts with a new baseline.
Do I keep my current doctors?
Yes. Members keep the doctors they value, and the practice works alongside them. The practice is your household’s first call for any health question. When you need a specialist, Dr. Mathews refers by personal introduction, often within Columbia and NewYork-Presbyterian, and shares what they need to know with your permission.
Do I need to come in for blood work?
Often, no. Blood draws can usually be done at your home through an outside service. Laboratory processing fees may be billed separately.
Do you offer telehealth?
Yes. Check-ins can be held by secure video anywhere in New York State. Parts of the examination that need equipment, like body composition and fitness testing, are done in the office or third party location.
Do you review data from my wearable?
Yes. Data from your watch, ring, or other device is reviewed in the First 90 Days and at check-ins, alongside your other results. It isn’t monitored between visits.
How are emergencies handled?
For emergencies, call 911. For something urgent that isn’t an emergency, call the office, and you’ll be given an appointment that fits the urgency. Once you’re safe after an emergency, let the practice know so Dr. Mathews can stay involved in what comes next.
Billing & Administrative
Do you accept insurance?
Membership doesn’t replace health insurance, and every member should keep active coverage. Membership itself is never billed to Medicare or insurance. The practice participates in Medicare. When a visit or test is medically indicated and covered by your plan, the practice bills your plan wherever it’s in-network, and collects any copay or deductible your plan requires.
What may be billed separately?
Medically necessary diagnostics (used to diagnose and treat illness or disease), standard blood work, imaging, and hospitalizations are typically still billed through your regular health insurance. Medicare-covered services are always billed to Medicare. Outside laboratory, imaging, and specialist fees may be billed separately by the providing entity, either to you or to your insurance when applicable.
What payment options are available?
Membership is annual. It can be billed annually, quarterly, or monthly, by credit or debit card, ACH, or check. Credit Card processing fees may apply.
Can I use HSA or FSA funds?
Our services are structured as qualified medical expenses, which may enable funding through HSA or FSA funds. A copy of our membership agreement can be provided upon request so that you may confirm your specific options with your plan coordinator and/or tax advisor.
Can my company or employer pay for my membership?
Yes. Our services are structured as qualified medical expenses, which may enable funding through HSA, HRA, FSA, and MSA accounts. Many members also use executive wellness stipends or direct employer funding.
Depending on how your business is set up and taxed, there may be structures that allow membership to be paid or reimbursed through it. Your CPA or attorney can tell you what applies in your case. The practice is glad to share a copy of your membership agreement with them.
Can my employer sponsor membership?
Yes. Some employers sponsor membership for their executives. The employer pays for membership, and your care stays between you and the practice. Your employer does not receive your health information.
How do I see my results or reach the practice?
Results, records, and secure messages are in NYP Connect, the patient portal. For scheduling, call or text 914.292.0300. Text messaging inherently is not secure for sensitive information.
How is my information kept private?
Your record is kept in the Columbia and NewYork-Presbyterian electronic health record and protected by institutional grade security under HIPAA. It’s available to clinicians involved in your care. Outside your care, information is shared only with your permission or as the law allows. That includes fitness or nutrition professionals. Details are in the Notice of Privacy Practices.
Still have a question?
Call 914.292.0300, or start with a short conversation.